Frequently asked questions

Production takes 2–5 business days, then US delivery usually takes 3–7 business days. See the Shipping policy. For holiday gifts, order early.

Yes — standard shipping is free on every order to the United States. International shipping is shown at checkout.

Open any product marked "your design", choose color and size, type your idea in the personalization box (names, dates, a quote, your pet…) and add it to your cart. Our team designs it and prints it just for you. Browse custom products.

If anything in your request is unclear, we'll email you before printing. You can also add notes for us in the personalization box.

We email tracking as soon as your order ships. You can also use Track your order with your order number and email.

Email us within 30 days of delivery with your order number and a photo. We'll replace it or refund you — no need to send it back. See the Refund & return policy.

Because each item is made to order, we can't accept returns for size or change of mind. Please check the Size guide — or email us and we'll help you choose.

You can cancel within 24 hours of purchase (if it isn't in production yet) from the Track your order page — you'll get a full refund within 3–7 business days. To change an order, email us as soon as possible.

Machine wash cold, inside out, with similar colors. Tumble dry low or hang dry. Don't iron directly on the print. For mugs and drinkware, hand washing keeps the print bright longest.

We accept PayPal and major credit and debit cards through our secure payment providers. We never store your card number.